General conditions
Ticket refunds
Tickets will not be refunded or exchanged, except if the performance is cancelled.
Program changes
The Liceu may, if circumstances require it, modify dates, times, programs and performers, as well as cancel the performance.
Ticket prices
Ticket prices will increase once a seating area exceeds 70% occupancy.
The Liceu reserves the right to increase ticket prices if the CPI rises above the official forecast. Applicable taxes will be applied to ticket prices.
Ticket resale
Resale is prohibited unless carried out through the Butaca Lliure feature. The Liceu does not guarantee the authenticity of tickets if they are not purchased through official sales points.
In such cases, if access to the Theatre is denied, all liability is disclaimed.
Ticket and subscription collection
The ID of the holder or a photocopy with signed authorization must be presented. Subscription cards are sent by postal mail.
Subscription performance changes
Subscribers may exchange their assigned performance tickets for another performance of the same production by paying the difference if the chosen ticket is more expensive.
The first change will be free of charge for Butaca Fixa subscribers.
Printing tickets included in the subscription
Subscribers may print the tickets included in their subscription via the website liceubarcelona.cat (Personal Area).
Tickets can also be printed at the Box Office with a cost of €1 per ticket (subject to change).
Duplicate subscription cards
In case of loss or theft of the subscription card, a duplicate may be requested. The card reprint service costs €10.
This cost may vary throughout the year.
Cancellation and denial of subscriptions
The Theatre reserves the right to cancel or deny renewal of subscriptions for disciplinary or organizational reasons or due to non-payment of any installment.
Subscription renewal
Renewal of Butaca Fixa subscriptions is automatic, but it is not considered formalized until payment has been made. Renewal is made for the same seat, which may be changed during the reserved period. However, due to internal organizational reasons, the Theatre does not guarantee renewal of the same seat. If this occurs, the Theatre will offer the subscriber an alternative seat similar to the one previously held.
Flexible subscriptions are not automatically renewed. It is necessary to select performances and seats again each season.
Installment payments
If the subscription is paid in installments, failure to pay one installment will result in full payment of the entire subscription being charged, plus bank fees. The subscription must be set up as a direct debit.
Recordings and technical restrictions
In cases of recording and/or broadcast of a performance (television, cinema or radio), or for technical reasons, the Theatre reserves the right to change the location of some seats, with prior notice and always to areas of the same or higher category. When this is not possible, alternative dates will be proposed or a refund will be issued.
General regulations
Program changes
Gran Teatre del Liceu may, if circumstances require it, modify dates, times, programs and performers, as well as cancel the performance.
Only in the case of cancellation of the performance, a full refund of the ticket price will be issued (including management fees in case it has been purchased through the Liceu’s own sales channel).
Punctuality and access
Once the performance has started, entry to the auditorium will not be allowed, including boxes and ante-boxes.
Recordings and photographs
It is not allowed to photograph, film or record the performance.
Silence
Mobile phones and other devices must be silenced before entering the auditorium and screen brightness must be reduced as much as possible.
Spectators are requested to avoid noise, such as coughing, during performances.
Minors
Children under 14 must be accompanied by an adult.
For opera, symphonic concerts and recitals, only those over 5 years old may enter the auditorium.
For other performances (for example: ballets, Christmas Concert...), and always in morning or afternoon performances (18:00 performances), children from 3 years old are allowed to enter.
For El Petit Liceu performances, children up to 2 years old may enter with a €0 ticket provided at the access point on the day of the performance. From 3 years old, a paid ticket is required.
The policy for minors in external events is set by the promoter.
It is recommended that minors sit in boxes or side aisle seats in the stalls in case they need to leave the auditorium.
It is also recommended not to go to upper levels with minors, especially the front rows.
Objects on railings
It is not allowed to leave objects on the railings of the levels or boxes. Leaning over them is also prohibited.
Seat allocation
The spectator must occupy exclusively the seat indicated on their ticket. Standing or changing seats during the performance is not allowed.
If a spectator occupies a seat that does not correspond to their ticket, the theatre reserves the right of admission.
Food and drinks
It is not allowed to enter the venue with drinks or food; consumption must take place exclusively in the designated areas of the Theatre.
Cloakroom
Spectators without boxes with ante-box must deposit bulky items such as bags, backpacks, umbrellas, helmets and coats in the cloakroom. For security reasons, items deposited in the cloakroom may be inspected.
The Liceu, like other cultural facilities, must follow the regulations set by PROCICAT, which are updated according to the evolution of the health situation. The cloakroom service will not be available until current regulations allow it.
Flower delivery
For safety reasons, it is not allowed to throw bouquets onto the stage.
Audience service staff
Audience service staff are responsible for ensuring compliance with Liceu regulations. Keep your ticket and show it to staff when requested.
Right of admission
The Foundation of the Gran Teatre del Liceu reserves the right of admission.
Animals
Except for assistance dogs, animals are not allowed.
Dangerous objects
It is forbidden to enter with objects considered dangerous.
Visits
In the case of organised visits to the Theatre, entry is not allowed once the visit has started. Instructions from the guide must be followed. Free circulation is prohibited. The Liceu may close some areas and modify the itinerary and timetable.
For technical reasons or during rehearsals, in express visits it is not guaranteed that the main auditorium lights will be on.
External promoters
For shows by external promoters, their rules must be followed. The Liceu assumes no obligations or responsibilities of the organiser.
Customer and subscriber service
[email protected]